Terms and Conditions
 
Online orders and shipping costs
Will I receive confirmation of my order?
Once your order has been authorized you will receive an email from Derry Reel showing what you have ordered and the cost aswell as an email from WorldPay confirming the amount that has been taken from your credit card.If for some reason you don't receive either of these then please contact us, as there may have been an error.
 
Can I exchange incorrectly ordered shoes?

Yes, as long as the shoes have not been worn or are soiled. You will be charged for return postage and if the shoe size incurs additional payment.

Derryreel has now implemented a new policy which may affect you and your dance teachers.

We, as shoe fitters, will now only cover shoes that have been correctly fitted by ourselves and we can only allow a half size drop on any shoes that we fit.   Plus, any shoes that have been purchased without  correct fitting by us will not be covered for any faults arising due to wrong sizing, as every shoe has its limitations and by decreasing shoe sizing will have drastic effects on the durability and life of the shoes purchased from us and our suppliers.  Also, the adverse effect on the dancer’s foot may have implications for later life for which we will be not liable in any course due to incorrect fitting.

Whilst we understand that dancers and teachers believe downsizing is the way forward, we do not agree with this, and therefore cannot supply goods for this practice. 

Please bear in mind when purchasing shoes, these are for your children and suggest that you put your child’s feet and health first.
 
How much will I pay for shipping?
Whilst we try to keep shipping costs to a minimum, we do prefer that all customers use special delivery for all heavy shoes and large orders for delivery in the UK. As this guarantees next day delivery by 1pm with a signature delivery, and for peace of mind, your goods will be fully insured against loss or damage, whilst in transit. For overseas customers, we will send all orders Airmail small packets rate, as this keeps the cost of shipping to a minimum.
England , Scotland & Wales All orders under £40 will be sent 1 st class. Unless special delivery requested.
All orders over £40 will be sent (special delivery by 1pm next day) Heavier orders will be calculated by weight.
Northern Ireland All orders will be sent using the above information.
Elsewhere We have secured services with Royal Mail on your behalf to minimize delivery charges. The postage depends on the weight of your order and the destination country. You will be informed of the delivery charge for your order before completion to give you an opportunity to cancel if necessary.
 
How long will processing my order take?
If we have stock of the items you purchased we will ship within 48 hrs.You will be notified by email should we be out of stock and given and expected delivery date. Please bear in mind that Derry Reel operates on a monday to friday working week, unless we are attending a Feiseanna where your order will be processed asap. You will be able to cancel your order at this time should the delay be too long. Please keep an eye out on the products page for the banner that will show when we are away so you can plan your order or take note when we will be back.
 
When is my card charged?
Your card is charged immediately at WorldPay. We will expect to send most orders out within 48 hours. We will contact you in the event that your order is delayed so you have the opportunity to cancel.
 
How long does delivery take?
UK Royal Mail - Special delivery by 1 pm next day - envelope next day
Northern Ireland Royal Mail - Special delivery by 1 pm next day - envelope next day
Channel Islands 4 days (Express Options available.Please contact us)
Ireland 2-3 days (Using Royal Mail AirMail service)
Europe EU Countries 2-3 days (Using Royal Mail AirMail service)
Rest Of Europe Up to 10 days (Using Royal Mail Airmail service)
USA and Canada 4-7 days (Using Royal Mail Airmail service)
Australia and Far East 7-10 days (Using Royal Mail Airmail service)
Rest of World 10-15 days (Using Royal Mail Airmail service)
 
Does my delivery address have to be the same as my credit card address?
No, we appreciate that there may be the need to ship the goods to a work address or elsewhere. There is a separate delivery address form when you register to Derry Reel.
 
How do I return goods to Derry Reel for exchange or Credit?
At the address below:
 
DerryReel DanceWear Returns Dept.
39 Goodman Close
Basingstoke
Hampshire
RG21 8AU
England
 
Please ensure that you mark the parcel and customs slip 'RETURNING TO MANUFACTURER'. This will ensure the parcel does not get stuck in customs and incur charges. Unfortunately we cannot accept responsibility for any charges arising from this being omitted. Do not forget to include contact details and a note saying why you are returning the items, with the original invoice to speed the process. All customers have 7 days right to cancel.
 
Shoe Sizes
 
Continental sizing

UK

Continental

9

27

9.5

27.5

10

28

10.5

28.5

11

29

11.5

29.5

12

30

12.5

31

13

31.5

13.5

32

1

33

1.5

33.5

2

34

2.5

35

3

36

3.5

36.5

4

37

4.5

37.5

5

38

5.5

38.5

6

39

6.5

40

7

41

7.5

41.5

8

42

8.5

42.5

9

43

9.5

44

10

45

11

46

 
Sizing in millimeters

UK Sizing

MM measurement (from big toe to heel)

9

159-162mm

9.5

163-167mm

10

168-171mm

10.5

172-175mm

11

176-180mm

11.5

181-184mm

12

185-189mm

12.5

190-194mm

13

195-198mm

13.5

199-201mm

1

202-205mm

1.5

206-209mm

2

210-214mm

2.5

215-218mm

3

219-222mm

3.5

223-225mm

4

226-229mm

4.5

230-232mm

5

233-236mm

5.5

237-240mm

6

241-244mm

6.5

245-248mm

7

249-253mm

7.5

254-257mm

8

258-261mm

8.5

262-266mm

9

267-270mm

9.5

271-274mm

10

275-278mm

11

279-282mm

11.5

288-291mm

12

292-296mm

 
US Sizing
Men: US sizing is 1 size larger than their UK counterparts (eg US size 9 = UK size 8)
Women: US sizing is 2 sizes larger than their UK counterparts (eg US size 9 = UK size 7)
 
Antonio Pacelli Shoes
Please note that these size conversions do not guarantee the correct UK size, due to variations in sizing between manufacturers. If you have not worn Antonio Pacelli shoes before then we would recommend that you fax us an outline of the dancer's foot.
 
Hullachan Pro Shoes
Hullanchan pro shoes should not be fitted too small as they will not overstretch, and as Hullachan use a special method of pre-stretching to there leather which gives a 10% stretch latitude, if you buy too tight a fit then the shoes may split, and this will not be classed as a fault to the shoe. We recommend that you purchase the correct outdoor shoe size on this type of shoe. Please bear in mind that we must follow the manufacturers guarantee of 2 weeks from date of purchase .Shoes will be returned to manufacturer for assessment of fault and any out of warranty repairs will be charged to the customer.
 
Tips and Heels
 
Which combination of tip and heel should I go for?

We offer a range of different tips and heels to suit all styles and abilities. Here is a summary:

  • Leinster Tip - The Leinster tips has been around for many years and is still the preferred by dancers of most ages.
  • Concorde Tip - The Concorde tip has a unique sound on any dance floor and is virtually unbreakable.
  • Leinster Heel - The Leinster Heel is a tapered heel, fitted with a composite heel piece to create a clean sound. Ideal for beginners or intermediates and still preferred by many more experienced dancers.
  • Concorde Heel - The Concorde heel has been designed for more experienced dancers. The slightly curved heel is made from the same material as our Concorde tip and gives a bright professional sound.
 
Special Requirements
 
Do you do different widths in the Jig shoe?
Yes we do, our super-flexi jig shoes comes in two widths, Standard and Wide. If you have a preference please indicate this under the special requirements section of your order form.
 
Can I get my tips squared off?
Yes, also called 'flattening the tip' involves creating a flat surface at the front of the tip to make toe-walking easier. All our shoes tips are squared off ready for your convenience.
 
Payment
 
What methods of payment do you accept?
We accept all major credit cards; VISA, MasterCard, and Maestro. If you prefer not to give your credit card details we also accept payment via Sterling cheque. Cheques should be made payable to Derryreel Dancwear. Please note your goods will not be sent until your cheque has cleared.
 
Are my credit card details secure?
Yes. Your order is placed on a secure site. We are currently using 128 bit encryption technology, which provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details. This will be indicated by a small padlock or key at the bottom of your screen. Click on this if you would like more information about the security of the order page. All credit card processing is dealt with by WorldPay.
 
Right to cancel
 
Please note that Derryreel reserves the right to change or withdraw any item when necessary and to cancel any order where a malicious attempt has been made, or where an item has been incorrectly priced.